FREQUENTLY ASKED QUESTIONS
& TERMS & CONDITIONS
Got a question? It might be below! If you can’t find the answer to your question, feel free to ask on my contact page.
Got a question? It might be below! If you can’t find the answer to your question, feel free to ask on my contact page.
Absolutely, I’m happy to help any and all genders with their personal style or image.
I’ve worked with children, teenagers, adults and elderly men and women who want to enhance their style or professional image. There’s no age restriction to work with me, however, children under 16 must be accompanied by an adult in their session.
All personal styling packages are one-on-one experiences, if you would like to bring a friend along you will need to book a group session in which each client will have time to focus on their style. All personal shopping, wardrobe and style makeover sessions are single client packages. Bridal, Groom and some image related packages allow friends/colleagues to sit in.
All group sessions are custom built to cater to your needs. This can be in the form of a home workshop, a shopping tour or a group styling session to learn some tips for the season. Visit the contact page or call Alarna Hope to discuss your needs for your group session.
So that we can make the most of our time, I choose large shopping centres in popular areas to ensure the largest selection of garments as well as a full selection of sizes.
When it’s time for your shopping session, we’ll be heading to one of the following:
If there are certain stores you would like to visit, this can also be arranged.
Yes, but to avoid missing out on a weekend booking, try to book at least three weeks in advance as weekends are my busiest time.
Yes. I can purchase your items for you, without you being present. To make the best choices for your style and budget, we would need to complete a face to face consultation to minimise the purchase of clothing that doesn’t suit or doesn’t fit.
If you need help on a regular basis or have a busy lifestyle, weekly visits to lay out outfit options, personal shop, organise your wardrobe and help you pack, can be arranged.
Please note: When shopping without my client, I will only purchase from stores with a refund or exchange policy, unless otherwise agreed by the client.
No, personal shopping sessions are only available as full or half days.
None of the services I offer include your shopping budget. My fee is for my services and guidance only and you will need to arrange your own budget for the session.
When you make a booking you’ll receive an invoice which can be paid via online banking. If you would prefer to pay via PayPal, you are welcome to. Please note, I don’t accept cash or payment on the day for security and scheduling purposes.
Yes, I’ve studied Fashion Design, Styling, Image Consulting, Menswear and Fashion Business at various institutes around Sydney, Melbourne and Los Angeles, USA. I’m also a frequent contributor to a range of fashion news related publications and a teacher at Orana Fashion Business College.
I don’t currently offer any courses or mentoring in Fashion Styling. If you would like me to teach you in this area, I teach Fashion Styling at Orana Fashion Business College in Ultimo as part of their larger Fashion Business course.
SERVICES: We don’t offer refunds after any personal or commercial services have been conducted or have commenced. This includes full refunds for services due to proceed within three days. However, if you can no longer make your session due to unforeseen circumstances you can reschedule your appointment as per the rebooking policy.
E-PRODUCTS: Once any e-products or downloadable content has been purchased and downloaded, no refunds will be given for change of mind, incorrect choice or unwanted gift purchases. If you believe your purchase was made without your knowledge or consent, please contact your banking provider and I will be more than happy to assist them.
DATED PRODUCTS: Any products that are dated, such as The Busy Bitch Planner can be exchanged for its original price minus postage within 14 days of purchase with proof of purchase provided the planner has not had it’s clear plastic protective wrap removed and is in its original condition. Refunds will not be granted for incorrect choice or change of mind purchases.
VOUCHERS: Please see the Gift Vouchers tab below.
If for any reason you need to cancel your appointment with Alarna Hope, we’ll gladly refund your payment, minus a 20% appointment holding fee, if more than 72 hours notice is provided. If however, you are unable to make your appointment and fail to communicate your cancellation within the notice period, this will be considered a ‘no-show’ appointment and your service will not be refunded.
If you are unable to make your appointment for services due to commence within 72 hours, you will incur a 20% rebooking fee, provided you communicate your unavailability to Alarna Hope. Failure to notify Alarna Hope will result in the full service being charged.
For services outside of this window that have not yet started, you won’t incur a rescheduling fee and are welcome to reschedule to another date.
If you fail to arrive at your appointment within the first half hour of your booking, your booking will be cancelled so other clients aren’t impacted.
Your service fee will not be refunded if you do not let Alarna Hope know within the cancellation period that you will not be attending the appointment.
If you have missed your appointment due to an emergency, it will be up to the discretion of Alarna Hope as to whether the service fee will be refunded of if your service will incur a rebooking fee. Those who fail to communicate at all as to why they did not arrive for their booked session will not be offered another booking.
Vouchers cannot be refunded nor are they redeemable for cash, you can, however, exchange the service listed on your voucher for another, provided the difference in price is paid for.
If your voucher is lost or stolen please contact Alarna Hope immediately. If your voucher has not been redeemed you will be issued with a new voucher.
From November 1st 2019, all personal service vouchers sold expire three years from the date of purchase. If your voucher was purchased prior to this date, your voucher has a one year expiration date from the date of purchase. If you don’t make your booking within your allocated time period and your voucher expires, it is non-refundable.
From November 1st 2019, your voucher can be interchanged amongst services for the value it was purchased at. For example, if you were given a Style Makeover voucher valued at the time for $1650, you may instead book multiple shopping sessions until you have reached the value of your voucher. You may not exchange your voucher for a session of higher value.
Alarna Hope always aims to find everything you’re after but does not guarantee to find and supply every item on your shopping list. All items are subject to in-store availability.
If you fail to notify Alarna Hope of any allergies, disabilities, specific needs or wants relating to your service ie: can only shop in certain stores, prior to your session then Alarna Hope is not liable for fulfilling these needs. If you are shopping for a particular event, media appearance, you are to notify Alarna Hope prior to the session. Any weddings or media appearances will be charged with their specific services.
Due to the large amount of verbal information given in one-on-one Style Makeovers and Wardrobe Makeovers, Alarna Hope provides additional style and colour information in PDF format after the completion of the session to ensure all clients have access to information regarding what suits their style.
It is the clients responsibility to read this information and implement the learnings in future shopping sessions when by themselves. Clients receiving this information are not to distribute this information to any third parties without prior written consent from Alarna Hope.
For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at www.alarnahope.com.au or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.
II. INFORMATION WE COLLECT
We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.
In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.
III. HOW WE USE AND SHARE INFORMATION
In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company.
However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.
IV. HOW WE PROTECT INFORMATION
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
VII. LINKS TO OTHER WEBSITES
VIII. AGE OF CONSENT
By using the Service, you represent that you are at least 18 years of age.
X. MERGER OR ACQUISITION
XI. EMAIL COMMUNICATIONS & OPTING OUT
We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.
XII. CONTACT US & WITHDRAWING CONSENT